What do we mean when we speak about support?

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For us, support in IT or IT related business is the entire chain from engineering and development, to project management, to client relationship and sales, to client support (first level support).

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That ties into process management. You might have a support structure in place, or parts of it, or you start from scratch. We counsel on what is needed to make your support a well orchestrated chain.

 

The goal must be that anyone addressing to or working in and with support, internally or on the client side, knows that support will help them to solve an issue fast, comprehensive and to their satisfaction. We help to get away from 'I hate to deal with support' to 'let me work with support, they always help fast'.